Shipping Policy

Thank you for shopping with Piecery. Please review our shipping policy before placing your order.

Processing Time

• All orders are processed within 2–5 business days.
• Orders are not processed on weekends or holidays.
• Processing times may be longer during high-volume periods.

Shipping Times

Estimated delivery times after your order has been processed:

• United States: 7–15 business days
• Canada: 8–18 business days

Delivery times may vary due to carrier delays, customs clearance, weather, or other factors outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order weight.

Tracking Information

• A tracking number will be provided when your order ships.
• Please allow 48–72 hours for tracking updates.

Customs, Duties, and Taxes

Shipments to Canada may be subject to import duties or taxes. These fees are the customer’s responsibility and are not included in the product price or shipping cost.

Wrong Address Disclaimer

Please ensure that your shipping address is accurate at checkout. Piecery is not responsible for lost or undeliverable packages resulting from incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at support@mspirittokyo.com and we will assist you.

Refunds & Returns

For details regarding returns and refunds, please review our Refund Policy.

Contact Us

If you have any questions about shipping, please contact us:
Email: support@mspirittokyo.com